NRW Solutions

Effectively monitor and manage distribution leaks and improve customer satisfaction.       

 

 

What is non-revenue water?

Non-revenue water (NRW) is water that a utility produces and pays to treat and transport but never gets paid for. It includes water lost through leaks, theft, metering errors, or unbilled use. For water utilities and related businesses, this creates several major financial and operational problems:

  • Direct revenue loss
  • Higher operating costs
  • Infrastructure damage and maintenance costs
  • Reduced investment capacity
  • Regulatory and reputation risks
  • Environmental and resource waste

Non-revenue water is like a store buying inventory that gets lost before it reaches customers. The business pays for the product but never makes a sale. Mountain States can help your utility prevent this, and stop it when it happens.

Strategies for mitigating non-revenue water

This white paper focuses on the causes and repercussions of Non-Revenue Water (NRW), assessing measurement techniques, presenting strategies for water utilities to minimize and manage NRW, and highlighting the problems utilities face after running a water audit. 

Making every drop of an increasingly scarce resource count

The AMI Essentials water management solution engages customers, detects leaks, and reduces water losses.

AMI Essentials Water

AMI Essentials for water, powered by Temetra®, is a bundled, cellular AMI solution, optimal for small—and medium-sized—water utilities (fewer than 200,000 metering endpoints).

AMI Essentials can provide the following benefits: 

  • Detailed data collection
  • Real-time alarms
  • Customer service
  • Customer engagement
  • Flexible billing support
  • Remote service shutoff
  • Flexible deployment options
 

This fully integrated, end-to-end AMI solution includes the cellular network communications platform, Itron cellular water communication modules (endpoints), hosted software and deployment services. 

Temetra

Temetra is an advanced meter data collection and management solution supporting a wide range of meters and data collection methods. 
 
It enables the collection and storage of accurate usage data through manual meter reads, drive-by, or walk-by AMR or AMI.
 
Temetra can accommodate your customer base, no matter its size, providing: 
 
  • Secure, cloud-based architecture
  • Supports a wide variety of meters
  • Intensive usage of map-based features to help you understand your network
  • Detailed audit trail to ensure full traceability of your assets

Temetra Analysis     

Optimize and efficiently manage water distribution networks with Temetra Analysis.

The outcomes include:

  • Improved operational visibility
  • Minimized leaks
  • Maximized ROI on meter replacements
  • Streamlined pressure management
  • Reduced labor costs
  • Optimized network operations
  • Proactive improvement to the customer experience 
 
All of these help utilities identify, prioritize and take action to reduce non-revenue water (NRW) for both real and apparent water losses in your distribution network. 

Temetra Customer Web Portal

Improve customer satisfaction and awareness by enabling customer cost savings. The Temetra Customer Web Portal (page 4) allows you to proactively inform your customers of abnormal usage, thereby reducing billing complaints. In addition, customers can monitor their usage over time, allowing them to take steps to reduce their monthly bill.
 
  • Temetra Web Portal access
  • Customer set alarms
  • Location map
  • Consumer empowerment

 

The platform encourages consumer awareness of leaks and water consumption behaviors. Utility-initiated contacts are reduced due to timely consumption data as well as historic data and early alerts.

Leak Detection for Water Utilities

Effectively monitor and manage distribution leaks within a water distribution network.

Fluid Conservation Systems (FCS) offers a comprehensive range of acoustic leak sensors, detection solutions, and distribution pressure monitoring, specializing in water network monitoring. Their portfolio includes acoustic ground microphones, correlation loggers, and automated sensors that detect leaks by identifying noise from underground pipe leaks.

Leak detection software allows you to identify and repair leaks in the distribution system before they become catastrophic main breaks. It also enables unattended leak detection of existing or newly emerging leaks.

  • Detect emerging and existing leaks
  • Track new and historic leaks
  • Track noises
  • Prioritize and rank potential leaks for field investigation
  • Provide a map visualization of potential leaks within the water system

This solution reduces non-revenue water losses, associated costs, and potential service disruptions caused by major leak events by examining the pipe network over the best period for detection of leaks. This results in providing a higher quality of data, which in turn improves leak identification.

The combination of software and leak sensors provides a targeted, systematic approach to optimize a utility’s field workforce for maximum return on investment. 

FCS SMART SOLUTIONS

PermaNET SU

FCS’ PermaNET SU leak detection loggers function as acoustic sensors attached to the external surface of clean water distribution pipes.

The leak detection process involves two main steps: the loggers measure the noise level emitted by the pipes, then evaluate it against a predefined threshold. Made in America and winner of the Environmental Protection Award, these loggers exemplify top-notch quality and reliability.

Pegasus 2

FCS’ Pegasus 2 is an advanced pressure control system, capable of connecting via LTE-M, for reliable and low-powered two-way communication.

With the capability to set target pressure by time, flow, or a combination of both (with different table settings per day), Pegasus 2 delivers a sophisticated level of targeted control, even on a time basis.

Ready to reduce friction across operations?

Fill out our contact form or call 719.634.5555 to learn more about how Mountain States can help your organization!